What we collect
- Account details. Your email address and name. We send a one-time code to your email to sign you in; codes expire after 10 minutes.
- What you add to a session. Your resume, the company name, the job description (or a link we fetch it from) and any notes you type.
- Resume ATS checks on this website. The resume you upload or paste and the job description you add are sent to the AI model provider to write your report. We store the report and the file's name, not the file. The resume text may appear in service logs.
- Interview content. When you press Listen, the audio playing on your computer is sent to a speech recognition service to turn it into text. We don't store the audio. When you press the snip button, a screenshot of the screen the app is on (without the app's own window) is sent to the AI model provider to answer what it shows. We don't store the screenshot. When the mic is on, your own spoken answers are transcribed the same way, and we don't store that audio either. We store the transcribed questions, your spoken answers (in mock interviews and, with the mic on, in live interviews), the suggestions and feedback, and the session report.
- Session reports. When a session ends, the questions, your transcribed answers, your resume and the job description are sent to the AI model provider to write your report. The report is stored with the session and published at a private web address made of a random key, which we email to you. Anyone with that link can read the report; it shows the questions, your answers and the feedback, never your resume or the job description. Email us to have a report link disabled.
- Minutes and payments. Your minutes balance, the minutes each session used, and each top-up (minutes, amount and status). Card and UPI details are handled by the payment provider and never reach us.
- Support requests and questions. The email, phone number and message you send through "Facing issue?" in the app, and the name, mobile number, email and message you send through "Have a question?" on this website.
- Service logs. For each AI request: its type, timing, size, any error and a shortened copy of the request and reply. We use these to fix problems and control costs.
What stays on your computer
The app keeps your sign-in and your most recent resume in its data folder, so you don't have to enter them every time. Signing out removes your sign-in. Uninstalling the app and deleting its data folder removes both.
How we use your information
- To run the service: transcribe questions, suggest answers, give mock interview feedback and write session reports.
- To keep your account and minutes balance, and to process top-ups.
- To answer support requests.
- To keep the service secure, prevent abuse and fix errors.
We don't sell your personal information and we don't use it for advertising.
Who processes it for us
We share only what each provider needs to do its job, and only on our behalf:
- a speech recognition provider, which turns interview audio into text;
- an AI model provider, which receives the question, your resume, the job description and any screenshot you send to write answers, feedback and reports;
- a cloud database provider, which stores your account and sessions;
- an email provider, which delivers your sign-in codes and report links;
- a payment provider, which processes top-ups and payments for resume ATS checks;
- Google Analytics, which measures how people use this website (see below).
We may also disclose information when the law requires it.
How long we keep it
- Account details, sessions, resume ATS reports and payment records: until you ask us to delete them or close your account.
- Service logs: deleted automatically after 90 days.
- Sign-in codes: deleted automatically once they expire.
- Support requests and questions: as long as we need them to resolve the issue and keep a record of it.
Security
Data travels over encrypted connections and is stored with a cloud database provider that encrypts it at rest. Access is limited to the people who run the service. No system is completely secure, so please keep access to your email account safe, since it is how you sign in.
Your rights
You can ask to see the personal information we hold about you, correct it, or delete your account and everything linked to it. Email support@keeter-ai.com from the address you sign in with and we'll respond within 30 days. This address is also where to raise a privacy complaint under India's Digital Personal Data Protection Act, 2023.
This website
This website uses Google Analytics to understand how it is used: which pages people visit, how they arrived, and which buttons and links they click, such as the download button. Google Analytics sets cookies in your browser and receives your IP address and browser details, which Google uses to estimate your general location and device. We don't send it your name, email address or anything you type into a form. Google handles this data under its own privacy policy.
You can block or delete these cookies in your browser settings, or install Google's Analytics opt-out add-on. The site works the same without them. We don't use advertising cookies. The desktop app doesn't use Google Analytics, and the payment and admin pages don't load it.
Our hosting provider may keep standard server logs, such as IP address and browser type, to keep the site secure and running.
Children
Keeter is meant for people aged 18 and over. We don't knowingly collect information from children.
Changes to this policy
When we change this policy we update the date at the top. If a change affects how we use information you've already given us, we'll tell you in the app or by email before it takes effect.
Contact
Questions about this policy or your data: support@keeter-ai.com.